Returns Policy

Last updated: 7/3/23

Thank you for shopping at Island Design Slippers. We strive to provide you with high-quality products and excellent customer service. If, for any reason, you are not entirely satisfied with your purchase, we offer a straightforward Returns Policy to ensure your complete satisfaction.

1. Eligibility for Returns

You may be eligible for a return under the following conditions:

  • The product is in its original condition: The item must be unused, unworn, and in its original packaging with all tags and labels attached.

  • Within the return period: You must initiate the return process within [number] days from the date of delivery.

2. Non-Eligibility for Returns

The following items are not eligible for returns:

  • Products that have been worn, damaged, altered, or used in any way that would prevent their resale as new.

  • Items returned after the specified return period.

3. Return Process

To initiate a return, please follow these steps:

  • Contact our customer support team: Reach out to our customer support team at customer-support@islanddesignslippers.com or call [customer support number]. Provide your order number and the reason for the return.

  • Wait for confirmation: Once your return request is received and reviewed, our team will provide you with return instructions and a return shipping label, if applicable.

  • Pack the item securely: Ensure that the product is securely packed in its original packaging, or a suitable alternative, to prevent damage during transit.

  • Ship the item: Drop off the package at the designated shipping location or use the provided return shipping label to send it back to us.

4. Return Shipping Costs

If the return is due to a defect, error in the order, or if you received a damaged item, we will cover the return shipping costs. In other cases, you may be responsible for the return shipping costs.

5. Refund or Exchange

Upon receiving and inspecting the returned item, we will process your refund or exchange as per your preference:

  • Refund: If you choose a refund, we will credit the original payment method used for the purchase. Please allow [number] business days for the refund to reflect in your account, depending on your payment provider.

  • Exchange: If you prefer an exchange for a different size, color, or product, our customer support team will assist you with the exchange process.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost.

7. Customer Support

For any questions, concerns, or assistance with the returns process, please contact our customer support team at [customer-support@islanddesignslippers.com] or call [customer support number]. We are here to help!

8. Changes to the Returns Policy

Island Design Slippers reserves the right to modify or update this Returns Policy from time to time. Any changes will be effective upon posting the revised policy on our website.

Thank you for choosing Island Design Slippers. We appreciate your trust and look forward to serving you again!